Can you help
Great things are happening at POOPS and we are always looking for volunteers in each area, let us know if you want to be involved! While we are always in need of new volunteers, there are sometimes specific roles that need a special blend of passion and talent to fill. If we have one of these roles listed below, let us know if it sounds like the right fit for you!
Client Support Coordinator
Purpose:
This volunteer role will implement programing to support the day to day running of the client support services such as emergency services, fostering and end of life planning for pets and owners, as well as the creation of additional initiatives to improve the client experience.
Duties:
- Meet regularly with Client Support team members and Client Welcome officers to provide guidance and ensure activities and messaging are in line with the wider POOPS values and strategy and are achieving the goals of the organisation,
- Liaising with other POOPS admins to action leads acquired via direct marketing,
- Maintaining relationships with other businesses and organisations that support POOPS’ operational activities (such as EAP, mental health first aid, dog trainers, etc.),
- Creating and maintaining Airtable database of organisations/ individuals that assist in providing client support services,
- Regular updates to the Client Services Manager on efficacy of services and emerging issues,
- Working closely with Volunteer Services Manager to identify emerging issues and opportunities for improvement, and
- Working closely with Social Media Manager to engage the volunteer community in client support services.
Desirable Skills /Experience:
- Aged care/ palliative care,
- communication skills, computer skills,
- organised, ability to problem solve in potentially emotional situations.